Returns and cancellations

Updated 29 October 2026

7-day cooling-off (ECTA section 44)

For online orders you may cancel within 7 days of delivery and return the goods for a refund. The goods must be unused and in their original condition. You pay the cost of returning them, unless they were faulty.

Pre-order cancellations

You can cancel a pre-order for a full refund any time before it is dispatched. Once an order is dispatched, the cooling-off and returns rules above apply.

Made-to-order items

GUARD kits are cut to a specific vehicle. Once cut, they cannot be resold, so made-to-order items are not returnable unless they are faulty or do not match the vehicle they were cut for. In that case the GUARD Fit Guarantee applies and we re-cut and resend the affected piece.

Faulty goods

Under the Consumer Protection Act, if goods are faulty you are entitled to a repair, replacement or refund. Contact us with photos and your order number.

Refunds

Approved refunds go back to your original payment method through Payfast. We will confirm by email when a refund is processed.